For many equine veterinarians, documentation doesn’t end when the last horse is examined. It follows them home into evenings, weekends, and whatever personal time remains after a long day in the field.

At least, that was the reality for Dr. Bob Meyer, a veterinarian at Neuse River Equine Hospital based in North Carolina. This was still true, even after his practice made the leap from legacy veterinary software to a cloud-based practice management software. While going paperless was a welcome change, it introduced a new challenge for some practitioners: documentation now required significantly more typing. And for those who aren’t the best typists, this still caused delays in charting.

So, when Daisy Voice AI became available within DaySmart Vet, Dr. Meyer found a way to complete medical records faster without sacrificing accuracy, detail, or work–life balance.

From Handwritten Records to Cloud-Based Care 

Neuse River has been serving North Carolina’s equine community for decades. Originally a mixed-animal practice, the team transitioned to equine care in 2010 and now operates with four veterinarians, offering everything from routine care to advanced sports medicine and podiatry.

Like many long-established practices, documentation evolved gradually. Handwritten farm slips were once the norm, later transcribed into legacy software by administrative staff. While it may have been familiar, that workflow was time-consuming and dependent on multiple handoffs.

When the practice made the switch to DaySmart Vet and adopted a fully paperless system, veterinarians then became responsible for entering their own records directly. For clinicians who weren’t fast at typing, this shift added hours of administrative work each week—often to be completed after returning home from a full day of appointments.

Why Traditional Voice-to-Text Tools Didn’t Work 

Before Daisy Voice, the team explored basic dictation tools and general-purpose AI platforms. While these solutions showed promise, they consistently fell short in a veterinary setting.

Equine-specific terminology, medical language, and nuanced findings were often transcribed incorrectly. Terms like “mare,” drug names, and diagnostic language required constant correction in these transcriptions, adding frustration instead of relief. Due to this issue, correcting errors took nearly as long as typing from scratch, effectively eliminating any real efficiency gains made from these tools.

Then along came Daisy…

A Veterinary-Specific Approach to AI Documentation

Daisy Voice offered something different to the team: AI SOAP-note dictation designed specifically for veterinary medicine and built directly into DaySmart Vet.

Instead of dictating into a separate tool and copying notes between systems, Dr. Meyer and his team could speak naturally, allowing Daisy Voice to transcribe and structure the record. Once finished, they could then apply it directly to the patient’s chart. Because this specific AI offering understands veterinary and equine terminology, the need for heavy editing dropped significantly.

Today, Dr. Meyer typically reviews the initial transcription, applies the note to the record, and makes minor refinements within DaySmart Vet, leaving the team with an approach that feels far more efficient than line-by-line editing.

Stop Typing. Start Practicing.
See how Daisy Voice helps veterinarians complete medical records faster—with accurate, AI-powered voice documentation built directly into DaySmart Vet.
See Daisy Voice in Action

Designed for Real Equine Workflows

In an ambulatory equine practice, efficiency depends on capturing charges accurately and keeping records moving, often from barns, trucks, and phones rather than exam rooms.

Dr. Meyer’s team uses assistants to enter charges and high-level notes during exams, ensuring nothing is missed before leaving the farm. Later, Daisy Voice allows him to expand on those notes using voice dictation, whether he’s riding in the truck between stops or back at the clinic.

This workflow supports both financial accuracy and medical completeness, without slowing down the pace of care.

Measurable Time Savings, Meaningful Impact

Dr. Meyer estimates that Daisy Voice saves approximately ten minutes per medical record. While that may seem modest at first glance, the impact compounds quickly, especially for associates who see higher case volumes.

Beyond time savings, Dr. Meyer also notes that documentation quality has improved. When typing was the only option, notes tended to be brief out of necessity. With Daisy Voice, it’s easier to include clinical context, history, and follow-up instructions without worry.

Perhaps most importantly, those reclaimed minutes translate directly into personal time. Instead of spending late evenings finishing records, veterinarians can leave the clinic earlier or actually relax once they get home.

Mostly, it lets you focus on spending time with family and friends. Instead of having to do records, you can enjoy some personal time.

Reducing Costs and Complexity

Because Daisy Voice is built into DaySmart Vet, practices don’t need separate transcription services or third-party AI tools. There’s no copying and pasting between systems and no additional software subscriptions to manage.

For Dr. Meyer, that simplicity matters just as much as speed. The fewer tools required to complete a task, the easier it is for clinicians to adopt and use consistently.

A Better Way to Document Veterinary Care

For this equine practice, Daisy Voice hasn’t changed how medicine is practiced, but it has changed how medicine is documented.

By removing the burden of typing, improving accuracy with veterinary-specific AI, and fitting naturally into real-world workflows, Daisy Voice helps clinicians focus on what matters most: patient care, client communication, and life outside the clinic.

Curious how voice AI fits into your current workflow? Learn how Daisy Voice supports mobile, ambulatory, and in-clinic veterinary practices.

The post How an Equine Vet Saves Hours a Week with Daisy Voice AI appeared first on DaySmart Vet.

As the demands on veterinary teams continue to grow, Dr. Emily Whitehouse knew that working smarter, not harder, meant adopting AI tools that truly fit the pace of a busy clinic.

Walk into Lone Tree Animal Care Center in Omaha, NE, and it’s immediately clear that pets are cared for by a team of compassionate and skilled animal lovers. This full-service, independent practice is owned and led by Dr. Whitehouse, who prioritizes both excellent medicine for pets and sustainable workflows for her team.

The Downfall of a Disconnected AI Workflow 

Before Daisy Voice was available, Dr. Whitehouse’s team used a veterinary AI dictation tool that was not native to DaySmart Vet practice management software (PIMS). They relied on a third-party AI scribe that produced transcripts, but the process of getting those notes into their PIMS felt cumbersome and disconnected.

The AI-generated SOAP notes had to be copied and pasted into different sections of patient records every single time. That extra step created friction throughout the day and made it easy for documentation to pile up and remain unfinished.

“The SOAP note transcriptions never left this other tool,” Dr. Whitehouse shared.

The issue wasn’t whether AI worked. It was whether it worked within the reality of a busy clinic.

AI Works Better When It Is Native to the PIMS 

When Daisy Voice was released, Dr. Whitehouse knew it was worth trying because it lived directly inside her DaySmart Vet PIMS. 

Instead of juggling systems or moving information between platforms, transcribed visit recordings could now flow straight into the patient’s SOAP note. Team members could pause recordings, step away, move within the PIMS, and return without losing progress or context. All recordings began being stored directly within the patient’s record for easy access and review. SOAP notes were being completed. No copying and pasting, exporting, or moving between online tools required.

“I love that Daisy Voice is within DaySmart,” Dr. Whitehouse said. “The recording will be right there if we need to leave and come back.” 

Using AI for Vet SOAP Notes in Practice

Daisy Voice is used in nearly all exams with pet parents present at Lone Tree. Their workflow is simple and repeatable:

1. A veterinary technician enters the exam room and starts the recording to gather intake information
2. The recording is paused while they retrieve the veterinarian
3. Once the veterinarian is present, the recording resumes with a single click
4. After the visit, a team member reviews and finalizes the SOAP note

Adoption of Daisy Voice was smooth for the Lone Tree team. Dr. Whitehouse began using Daisy Voice herself and gradually expanded it across the practice. Veterinarians and technicians both comfortably interact with Daisy Voice during the exam process, making documentation more collaborative and accurate.

Daisy Voice accurately organizes content into Subjective, Objective, Assessment, and Plan sections, requiring minimal editing. Instead of rearranging or rebuilding notes, the team can quickly finalize records and then get ready for the next patient.

An Unexpected Result

While faster SOAP notes are a clear win, one of the most meaningful outcomes of using Daisy Voice for their SOAP notes wasn’t speed—it was how it elevated the pet parent experience.

Knowing the visit was being recorded, Dr. Whitehouse began verbalizing more of the exam in real time. Rather than keeping clinical reasoning internal as she examined the pet, she talked through what she was seeing, what she was thinking, and why she was making specific recommendations.

For pet parents, this shifted the visit experience. Hearing Dr. Whitehouse narrate the exam built clarity, trust, and understanding. Clients now leave with a stronger sense of what was evaluated and why certain next steps were recommended.

For Lone Tree, AI is going beyond documentation support. It’s strengthening communication and reinforcing the value of the visit without adding extra time or effort to the appointment.

Use AI That Fits How Your Veterinary Team Works

AI adoption can feel intimidating for veterinary teams who have never used a scribe or AI tool before. At Lone Tree, having AI built directly into the PIMS made adoption feel natural rather than disruptive for the team.

“If it hadn’t been inside our software, I don’t think it would have stuck,” Dr. Whitehouse said.

Her advice to other veterinary teams considering AI is simple: choose tools that fit your existing workflow and support how you already practice medicine.

The True Value of AI in Veterinary Medicine

For Lone Tree Animal Care Center, AI didn’t replace clinical judgment or personal connection. It removed friction from veterinary SOAP notes, helped the team consistently complete documentation, and improved how pet parents experienced care.

When AI for veterinary SOAP notes lives inside the PIMS, it becomes more than a productivity tool. It supports clearer communication, stronger trust, and a better experience for everyone involved in the visit.

That’s where AI delivers real value.

Curious to see how AI could fit into your practice? Take a closer look with a DaySmart Vet team member.

The post Native AI SOAP Notes for Veterinary Clinics: Lone Tree Animal Care Center’s Success appeared first on DaySmart Vet.

Across the U.S., pet overpopulation remains a growing challenge. Each year, around 920,000 cats and dogs are euthanized in shelters due to overcrowding—often the result of a lack of affordable, accessible spay and neuter services. Texas, in particular, continues to grapple with this issue due to a lack of available resources for spay and neuter services.

That’s where Texas Litter Control (TLC) comes in—a high-quality, low-cost spay, neuter, and wellness clinic serving cats and dogs. While TLC’s beginnings were humble, its impact has grown far beyond what founder Deana Love could have imagined.

“We love helping people who cannot afford services at other clinics,” says Love.

That love sparked something big. Since opening its doors in February 2013 out of an 800-square-foot FEMA trailer, TLC has grown into multiple locations across Harris and Montgomery counties, where they perform 35–45 spay/neuter surgeries and 32–64 wellness appointments daily.

Scaling With the Right Support

Growth is exciting, but it comes with a new set of challenges. As TLC expanded, it needed a practice management system that could keep up with its high daily volume, support its team, and streamline operations.

“I reviewed over 25 software companies, and [DaySmart Vet was] the closest to what we were looking for,” Love recalls. “They had all the integration capabilities we needed, plus U.S.-based support with great tech support hours.”

Streamlining the Everyday

In a high-volume clinic, time is always in short supply. Between patient care and admin work, every minute matters. TLC needed a system that would help them work smarter, not harder.

“The system is just very clean,” Love says. “We can set up SOAPs with default values. Everything is on ONE SCREEN—there’s not a lot of clicking here and there. It’s VERY easy to train new staff on.”

With an intuitive interface and streamlined workflows, DaySmart Vet helped TLC onboard new team members quickly and efficiently, allowing them to focus on what matters most: caring for their community.

Catching Errors Before They Happen

Mistakes happen—especially when you’re moving fast. And in busy clinics, even small errors can lead to big setbacks. That’s why having the right tools in place makes all the difference. Using DaySmart Vet’s real-time reporting and auditing tools, TLC can catch and fix discrepancies before they become costly.

“We’re finding fewer errors. There aren’t a lot of unnecessary steps from check-in to check-out. Plus, the reporting tools make it easy to audit and catch issues early on.”

More Accuracy, More Revenue

One of the biggest perks of fewer errors? More revenue.

When billing mistakes slip through the cracks or inventory goes unchecked, clinics can lose money without even realizing it. By tightening up processes and eliminating waste, TLC saw immediate improvements in its bottom line.

“We’re seeing an increase in revenue due to fewer billing mistakes. We’ve also had a major drop in losses thanks to better inventory management. There’s less waste, our ordering is more efficient, and we’re better equipped to handle soon-to-expire medications.”

Support That Doesn’t Let You Down

Not every software partner offers ongoing support after the initial setup, but that’s where DaySmart Vet stands out. With a dedicated onboarding team and responsive support staff, TLC never felt like just another number in the queue.

“The implementation team is just wonderful. They listen. They’re responsive. Their programmers really look at things from a user’s point of view, which is rare. I know they’re a large company, but I’ve never felt lost in the shuffle.”

At DaySmart Vet, we’re here for you through every stage—from onboarding and setup to long after your clinic is up and running.

Advice for New Clinics: Keep It Simple

If you’re opening a new clinic, it’s easy to get caught up in trying to reinvent the wheel. But sometimes, sticking to the basics is what your community really needs, which can come in the form of offering basic spay and neuter services, as well as general wellness services.

Love’s advice? Get a mentor and take their advice to heart. Sometimes, it’s enough to learn from others and do the basics really well. And that’s okay.

Ready to level up your clinic?

Whether you’re looking to streamline operations, reduce costly mistakes, or grow your practice, we’ve got you covered.

Book your free demo today!

The post Helping Pets, Helping People: How Texas Litter Control Scaled Their Spay and Neuter Services with DaySmart Vet appeared first on DaySmart Vet.

We’ve all thought about moving to an island… right? Being away from the hustle and bustle of the city could be a dream. But, as a veterinarian, you wouldn’t want to miss out on caring for the pet clients that add purpose to your work. 

Island Veterinary Service (IVS) was able to be that lighthouse of care to communities of Casco Bay, Maine.  

Operating since 2003, Dr. Kate Domenico became the sole owner and veterinarian of IVS in 2023, providing quality care to over 400 pets living on the Southern coast of Maine. Traveling between 10 different islands with her staff on their 27ft boat, the Rita Joan, IVS provides a variety of care for a variety of patients within the comfort of their homes (or docks).  

“We love the clients and pets who trust us with their care,” says Liberty Chestnut, veterinary assistant with IVS. “The islands we service are unique, tight-knit communities that have truly made us feel like family.”  

From stacks of paper to streamlined online records and appointments 

There’s an inherent challenge when operating from a boat: a significant reduction in storage space. This is one of the reasons why IVS made the switch to DaySmart Vet in the summer of 2023 after relying on paper records for many years. “By getting rid of paper records, we have been able to save physical storage space, create better health records, track inventory, communicate with clients better, take profile pictures of pets, and so much more.” 

DaySmart Vet’s automated reminders have proven helpful in keeping clients engaged by notifying them of upcoming services due for their pets, such as physicals, vaccines, and lab work. With the help of these modern veterinary technologies, IVS was able to make the most of planning their inter-island trips, making efficient use of their time so they can focus on maximizing their appointments with patients.  

“We have significantly increased our client/patient retention with better communication and reminder systems,” stated Chestnut.

 
“With improved communication that can reach further and wider than before, we have been able to increase our number of clients, patients, and the number of appointments.” 

Liberty Chestnut, Veterinary Assistant with Island Veterinary Service

Building a community of loyal clients 

Some of these island communities have fewer than 60 year-round residents, so it is pertinent to be able to communicate effectively with them. Having these automated reminders and multiple ways to communicate with them has helped with retention and growth for IVS.  

“What used to be an average of 10-15 appointments monthly during the [slower] winter months is now upwards of 25-30 appointments per month. Especially in our summer months, we have gained multiple new island clients and patients, increasing from around 250 active patients during the summer of 2023 to almost 400 patients during the summer of 2024.” 

These automated reminders also help reduce no-shows and the amount of paperwork that occurs daily. DaySmart Vet provided IVS with access to all patient records on the boat, facilitated collaboration with staff via shared notes, and monitored inventory for trends to help identify areas of growth and improvement. By leveraging built-in veterinary inventory management software, IVS can better track supplies regardless of their location and ensure they are always prepared to serve their growing client base. 

Advice for other veterinarians 

When thinking about opening your own practice, there are a few things to consider.  

Aside from using cloud-based software, like DaySmart Vet, consider building a diverse team around you: “With diversity of knowledge and skills, yet a shared sense of meaning and motivation behind their work, a [diverse] team can provide the best service to clients and the very best medicine to patients.” 

Being able to focus on creating long-lasting relationships without the hassle of managing multiple practice management systems is what DaySmart does best.  

Still wondering if using cloud-based software is the right move for your practice? Explore the different ways our all-in-one solution can help your practice excel.  

Learn more

The post Smooth Sailing: How DaySmart Vet Helped Island Veterinary Service Boost Client Engagement and Efficiency  appeared first on DaySmart Vet.

When our veterinary customers experience success, their local communities reap the rewards, too — and we love to share the story. Chanticleer Veterinary Hospital (CVH) has been caring for animals in the Santa Cruz community since 1985. They became a DaySmart Vet customer in January 2024, after transitioning from their previous practice management software, Avimark. To help tell their story, we spoke with CVH’s practice manager, Ashley Benson.

According to Ashley, CVH has always been a small practice. Even after being purchased by Blue River Pet Care in 2016, they’ve consistently maintained just one to three doctors at the practice. Today, they focus on delivering veterinary services to companion animals only. Ashley says they pride themselves on providing a calm, welcoming environment, where every pet receives customized care. 

As manager, one of Ashley’s goals is to create a work culture that promotes growth, so she’s made it her priority to support her team with valuable tools. It’s no coincidence that CVH made the switch to DaySmart Vet upon her recommendation after she joined the practice. Having used the software for years prior, at a previous vet office, Ashley knew it would be the right move for her new team. “I felt in order to continue to grow CVH, and propel it toward our future goals, the switch was needed,” she said.

And Ashley was right. Among DaySmart Vet’s comprehensive set of features, Ashley’s team quickly discovered their favorites. The communication tools have helped to streamline client correspondence and minimize unnecessary back-and-forth. The seamless integrations, like Vetcove, have delivered a more complete experience. And when it comes to administrative responsibilities, the task management tools have helped to ensure nothing slips through the cracks. 

For Ashley’s role specifically, the inventory and reporting tools have simplified her supply ordering routine and overall management of the office budget. She also notes that, with the ability to access and update patient records outside of the clinic, the CVH doctors have been granted a more flexible work-life balance. 

Beyond the day-to-day management support, Ashley and her team also count on DaySmart Vet to accomplish other more long term objectives. “My goal for 2024 is to become paperless,” she said. “While we’re not there yet, DaySmart is absolutely paramount to reaching that goal.” With tools like online forms, Ashley plans to streamline processes to cut down on paperwork and boost efficiency. 

For other growing veterinary practices like CVH, Ashley’s best advice is to plan for the future. She stresses the importance of finding a software that can accommodate growth. “If your system works for 10 clients, will it still work when you have thousands?” she asks. “If it won’t be expandable, change your systems now.” 

Find a vet management software built to support your practice’s future. If you’re interested in making a system change, check out our Complete Buyer’s Guide for Making the Switch to a Better Veterinary Software. You can also discover more DaySmart Vet customer success stories here.

The post Customer Spotlight: Chanticleer Veterinary Hospital appeared first on DaySmart Vet.

After completing her veterinary training at Tuskegee University in 2015, Dr. Donita McCants decided to work for herself and open her own practice. But that got her thinking, how can she make her services convenient for herself as well as her clients, keeping everyone tail-waggingly satisfied?

That’s when she decided to take her practice on the road! Dr. Donita’s Veterinary Concierge Services is a fully mobile practice that initially opened in August of 2021 and expanded to a full-service Mercedes Benz sprinter van in March of 2022.

We spoke with Dr. Donita to learn more about her mobile practice and how DaySmart Vet software helps them save time and focus on what matters most – their patients.

“I love that we get to travel to different places and meet new people on a daily basis,” says Dr. Donita. “We aren’t trapped between four walls and every day is always a new adventure.”

Being a solo doctor practice and successful business owner, Dr. Donita is running her business from end-to-end. Juggling so many different roles, DaySmart Vet has become a valuable asset for Dr. Donita’s Veterinary Concierge Services.

“Anything that helps us save time is crucial,” says Dr. Donita. “The tasks within DaySmart Vet are a great feature that help us stay on track by not missing out on important calls and reminders that we need to make.”

The integration of DaySmart Vet has allowed Dr. Donita’s Veterinary Concierge Services to go completely paperless. Accessibility to the software at any time, on any device, has helped them stay organized, boost productivity, and provide exceptional care.

Not only has Dr. Donita’s team seen success and ease when using DaySmart Vet, but her clients have as well.

DaySmart Vet’s reminder tool is perfect for helping to eliminate no-shows with automated text and email appointment reminders. Dr. Donita’s Veterinary Concierge Services uses reminders to help inform their clients on the next steps in their furry friends’ health journey. The reminder tool also allows specific documents to be sent directly to clients to review and sign before their appointment, saving time for both staff and clients.

Having run a successful practice for two years, Dr. Donita has some advice for fellow veterinarians looking to open their own practice. “Start slow, do all your research, and get an accountant fast! I didn’t receive enough knowledge and information on practice management in school, so the more you know before starting the better.”

No matter where the road takes them, Dr. Donita and her team know that DaySmart Vet will provide them with the ease and accessibility they need to successfully run their practice.

The post Customer Spotlight: Dr. Donita’s Veterinary Concierge Services appeared first on DaySmart Vet.

DaySmart Vet customers are passionate veterinarians whose love for animals is matched with a business acumen that drives their practices forward. Armed with the software’s capabilities, these vets have built supportive frameworks for themselves to focus on the animals at the heart of their roles.

We recently spoke with Elena Garde, Program Director of the nonprofit The Global Alliance for Animals and People (GAAP), about how DaySmart Vet has empowered her global organization to provide more accessible and higher quality care over the years.

Q: To start, we’d love to learn a little more about you and your organization.

A: My husband, who is Chilean/Canadian, and I came to Chile from Canada in 2009 with Vets Without Borders (VWB). When VWB closed its doors in Latin America in 2013, we started the GAAP to continue providing those services throughout the region. Our mission is to improve the lives of people and animals, and we do this through three core functions: vet services, conservation, and education. We mostly operate in South and Central America, but we have a few projects in remote northern Canada as well.

Q: What inspired you to start using DaySmart Vet?

A: We needed a way to manage our clinic in Chile online so that we could have people in other countries share data with us. Coming from Canada, keeping good medical records was so important, and so even if we only had five clients at the start, we wanted to manage them correctly. Finding DaySmart Vet was a stroke of luck; it was one of the first programs we found in our software search. We reached out to the team and they quickly became one of the first donors to the program.

A few years after opening the clinic in Chile, we also started a telemedicine project in Guatemala and adopted DaySmart Vet for that as well. We told DaySmart Vet about that project, and they immediately opened a second account for us so that we could keep the projects organized.

Q: What has been your experience with the software?

A: DaySmart Vet is the foundation of everything we do in the clinic. We use just about every aspect of it. While our Chile clinic is a nonprofit, we run it like a business, so DaySmart Vet helps create invoices for clients and manage inventory. Then, after we pay our employees and restock on supplies, the earnings go into our social programs.

We also use DaySmart Vet for communications with clients, which isn’t a common practice here. Even regular doctors don’t send out appointment reminders or follow ups to clients; the onus is on the individual. DaySmart Vet’s technical staff helped us translate all the automated reminders into Spanish to make this possible. As a result, clients are blown away by the care we provide.

When you’re a nonprofit that receives a donated product, sometimes you don’t receive the same level of service that would normally be included with it. That’s not the case with DaySmart Vet. They’ve never treated us differently than any of their other customers; they’re always available and understanding of our needs.

Q: How has the pandemic impacted the GAAP, especially clinic operations?

A: We’re actually seeing more clients than before the pandemic. Not only new ones, but old clients who are more proactive with their animals’ healthcare. That’s because people have been spending more time with their pets and therefore building stronger connections with them. For background, in Chile there’s a huge issue with roaming animals; people previously tended to keep very loose ownership over pets. That dynamic still exists, but people are closer to their pets now, so the owners started taking better care of their health.

Q: Tell us more about your project in Guatemala.

A: This was another project handed down to us from VWB. Once per year, we would visit this small Mayan community that experienced issues with canine attacks and rabies to run a vaccination campaign. It wasn’t great to parachute in once per year, but there’s no other vets or animal care providers in the area, so the people there were in a pretty vulnerable situation. When the GAAP took over the project, we wanted to figure out how to establish more regular access to care. Our solution was to build a training course in partnership with Dogs Trust Worldwide in England to teach a person in the community how to be a para-veterinarian.

We would not be able to do this project without DaySmart Vet. When the para-vet responds to a call, he takes the animal’s full history and makes a medical record for them in DaySmart Vet. The platform then takes him through how to conduct a medical exam, with questions for the owner. Our team then sees those answers and, together with the technical information from the para-vet, makes a diagnosis. We then guide him through how to administer care from there. There are strict guidelines for what his limits are. For example, he can’t do surgery or make a diagnosis, but he can do a host of day-to-day procedures, vaccinations and even emergency euthanasia under our guidance—or he refers owners to our partner clinic for any care required that is outside of his training. We’re now training a second para-vet so that we can expand our reach into more rural areas.

To learn more about how DaySmart Vet can support your practice, contact us here. If you’d like to donate to the GAAP to support their care efforts, you can do so through their website.

Related Posts

View all posts

6 Apr 2026

Success Stories

How an Equine Vet Saves Hours a Week with Daisy Voice AI

Learn more

18 Feb 2026

Success Stories

Native AI SOAP Notes for Veterinary Clinics: Lone Tree Animal Care Center’s Success

Learn more

6 May 2025

Success Stories

Helping Pets, Helping People: How Texas Litter Control Scaled Their Spay and Neuter Services with DaySmart Vet

Learn more

The post Customer Spotlight: The Global Alliance for Animals and People appeared first on DaySmart Vet.

DaySmart Vet customers are passionate veterinarians whose love for animals is matched with a business acumen that drives their practices forward. Armed with the software’s capabilities, these vets have built supportive frameworks for themselves to focus on the animals at the heart of their roles.

We recently spoke with Dr. Kent Bruner, the lead veterinarian at Canine Assistants in Milton, Georgia. The nonprofit raises and trains service dogs to be paired with individuals in need across the country, at no cost to the individual, so that they can improve one another’s lives. Keep reading to learn how DaySmart Vet helps him make this mission a reality.

Q: To start, we’d love to learn a little more about your practice.

A: My wife, Jennifer Arnould, started the program in 1991 and I joined three years later to help grow it. Now we have about 30 employees who raise and teach the dogs, as well as our volunteers who help raise the funds needed to make the program possible. We always have about 130 dogs on our farm, and then there’s around 900 of our dogs currently placed.

Our goal is to make sure people who really need a service dog receive one, even if they don’t qualify for aid and can’t afford care and food. We continue to sponsor the dogs once they are placed, so if people need care they can always come back here.

Q: What inspired you to start using DaySmart Vet? What’s been your experience with the software?

A: Five years ago, we reached a point where we needed to replace our software at the time and knew we wanted our next program to be on the cloud; that was a very attractive feature given how often we need to access records, and ultimately, it’s what drew us to adopt DaySmart Vet. Truthfully, we hadn’t been super vigilant in backing up our old system, but now we don’t have to worry about losing any dog or owner’s information.

We use the software to manage medical records more than anything else, though we also use it for scheduling and printing prescription labels. Since we retain ownership of dogs, we keep a continuous medical history of each of them even once they leave our care, like information from weigh-ins and checkups. DaySmart Vet makes sharing and maintaining these documents much easier than sorting through piles of paper.

The mobile access is also helpful because other clinics across the country will often reach out for records once the dogs are in their new homes. Given the time differences, those requests sometimes come late at night for us. With DaySmart Vet, I can pull up and send those records without having to physically go into the clinic. I really can’t explain how nice it is to be able to talk to a vet in Texas or even Canada and have those records easily accessible.

Q: How has the pandemic impacted your practice?

A: The dogs still had needs, so our day-to-day operations continued throughout. That said, we closed our buildings to all outside people. We have a process for the dogs to learn where they are going to shine, which includes camps six times per year, in which around 10 to 12 prospective owners will come to the farm and stay for two weeks. The trouble is, these people are exactly the type of individuals who shouldn’t be traveling during a pandemic due to their medical needs, so this part of business had to shut down completely. We tried to do modified, one-on-one camps over Zoom instead for the time being.

Our breeding program has also been impacted, because there’s been the roadblock of getting dogs to leave. Whereas everyone seemed to get a dog during the pandemic, our numbers went the other way. The need is still there, but we’d never want to be responsible for people getting sick while picking up their dog, and people were unwilling to come themselves. We’re just now getting back to normal for placing dogs.

Q: How have you used DaySmart Vet over the past year-plus to keep business moving amid disruption?

A: We kept using DaySmart Vet as we did before, to communicate remotely and smartly. What we needed out of the software before was exactly what we needed during the pandemic—and it’s what I foresee us needing in the future.

To learn more about how DaySmart Vet can support your practice, contact us here.

Related Posts

View all posts

6 Apr 2026

Success Stories

How an Equine Vet Saves Hours a Week with Daisy Voice AI

Learn more

18 Feb 2026

Success Stories

Native AI SOAP Notes for Veterinary Clinics: Lone Tree Animal Care Center’s Success

Learn more

6 May 2025

Success Stories

Helping Pets, Helping People: How Texas Litter Control Scaled Their Spay and Neuter Services with DaySmart Vet

Learn more

The post Customer Spotlight: Canine Assistants appeared first on DaySmart Vet.

Today, we’re proud to share the story of The Trusty Paws Clinic. Founded in 2014 by Dr. Ruby Shorrock, The Trusty Paws Clinic is a charity that serves the pets of the homeless and vulnerably-housed communities of Glasgow, Scotland and London, England.

“During my final year as a veterinary student in Glasgow, I heard of a clinic for the pets of the homeless run by Nottingham Vet School,” said Dr. Ruby Shorrock. “I did some research to find that there was nothing like this in Glasgow, and that no hostels in the city allow dogs, forcing many of the homeless to either be rough sleepers or give up their beloved companions. That’s when I decided to start a clinic offering free basic veterinary services and routine health care to the dogs belonging to the homeless and vulnerably housed of Glasgow.”

The clinic ran once a month out of drop-in centers in homelessness charities. Everything was provided for free – vaccinations, micro chipping, flea and deworming treatments, even pet food, coats, leashes and collars. Most of the supplies were donated. “We made sure to provide a friendly and informal environment to make the dogs and people feel safe,” added Dr. Shorrock. Final-year veterinary students (under the supervision of a qualified veterinary surgeon) provided all of the services. Word spread quickly. To help meet the growing demand, a second clinic was opened in London in 2016, and a third will open in Liverpool by the end of 2017.

As the charity grew, it began to encounter a few logistical challenges. “We were using a paper records system – hand written clinical exam sheets, and client info documents organized into large binders,” said Dr. Charis Lorenz. “I was stock manager at the time, and our paper records system was outdated and tedious. We wanted to find a professional software that would establish us as a credible program, and make our record keeping and stock/drug/vaccine management as effortless as possible.”

All of the charity’s trustees, including Drs. Shorrock and Lorenz, are veterinary surgeons with full-time jobs outside of organizing and managing the charity. While committee teams of final year veterinary students run the clinics, the trustees needed a way to oversee the students remotely without interfering with the day-today operations of the clinics. And although the charity has a base that it operates out of, records need to be available to other veterinarians that take in some of these patients for further testing or treatment. That is why the charity turned to a cloud solution.

“I browsed veterinary forums and web searches looking for a solution that would meet our needs, and also be financially sensible for us as a newly established charity at the time,” added Dr. Lorenz. “DaySmart Vet has allowed us to easily keep track of stock supplies and reorder them as necessary without having to enquire with the vet students who are also busy themselves with studying and placements. We can review records and make sure everything is in order to protect ourselves and meet RCVS (Royal College of Veterinary Surgeon) and VDS (Veterinary Defence Society) standards. We can forward histories to our associates, if a patient needed an emergency operation, or routine care that we could not provide. And we can easily send clinic reminders to our clients via the texting service. There are many excellent programs out there, but none could match what DaySmart Vet offered at the price we needed.”

To learn more about how DaySmart Vet can support your practice, contact us here.

Related Posts

View all posts

6 Apr 2026

Success Stories

How an Equine Vet Saves Hours a Week with Daisy Voice AI

Learn more

18 Feb 2026

Success Stories

Native AI SOAP Notes for Veterinary Clinics: Lone Tree Animal Care Center’s Success

Learn more

6 May 2025

Success Stories

Helping Pets, Helping People: How Texas Litter Control Scaled Their Spay and Neuter Services with DaySmart Vet

Learn more

The post Customer Spotlight: The Trusty Paws Clinic appeared first on DaySmart Vet.

Today, we’re proud to share the story of Ark Veterinary Services LLC (AVS). AVS was founded in 2016 by Dr. Sarah Blackwell, native of Matthews, North Carolina, and Lauren Cathey, native of Charlotte, North Carolina.

The mobile practice serves farmers in rural areas of North Carolina and South Carolina that did not previously have access to veterinarian services. The United States Department of Agriculture (USDA) identified the counties that AVS serves as having over 126,000 livestock but no full time large animal veterinarian. With Dr. Blackwell’s passion for large animal medicine and surgery, combined with Ms. Cathey’s B.S. in Business Administration and ten years of experience as a veterinarian receptionist, their family ties lead them to these underserved communities with the goal of helping people and animals.

“I knew that my business would require that I travel to very remote locations,” said Dr. Blackwell. “I knew that other veterinary programs that I had used during veterinary school and internships were not going to work for my mobile business. I knew I wanted to be as paperless as possible, since my office is a truck and limited on space. My mentor recommended DaySmart Vet.”

“I chose DaySmart Vet because of its mobility,” added Dr. Blackwell. “It travels with my clinic and is easily accessed on every device! I have never been without DaySmart Vet. I love the cloud-based aspect. As a single doctor practice with part-time staff, DaySmart Vet makes it easy for me to focus on the medicine while it sends reminders, confirmations, and easily populates official documents. It saves me so much time. DaySmart Vet’s integration with my supplier makes ordering and inventory stress-free. Lastly, I know that if I have any problems, tech support will resolve it accurately and efficiently. It’s great to have a system where issues are fixed in real time. DaySmart Vet has everything I could want for my business plus more. I am more than satisfied and am staying with DaySmart Vet for the long run.”

To learn more about how DaySmart Vet can support your practice, contact us here.

Related Posts

View all posts

6 Apr 2026

Success Stories

How an Equine Vet Saves Hours a Week with Daisy Voice AI

Learn more

18 Feb 2026

Success Stories

Native AI SOAP Notes for Veterinary Clinics: Lone Tree Animal Care Center’s Success

Learn more

6 May 2025

Success Stories

Helping Pets, Helping People: How Texas Litter Control Scaled Their Spay and Neuter Services with DaySmart Vet

Learn more

The post Customer Spotlight: Ark Veterinary Services appeared first on DaySmart Vet.